5 Types of Call Center Job Interview Questions to Be Ready For

Many people seek a job at a very young age. If you are starting a job to support your financial needs, the jobs you find are probably not going to pay well.

You may find a job at a restaurant which is just boring and doesn’t pay well. Many youngsters prefer joining a call center, as it pays you enough to support yourself financially but call centers also have tough interviews nowadays.

If you are thinking of joining a call center and do not know what it takes, you need to read this article. Learn about the 5 types of most asked questions in a call center, and be ready to answer.

1. Questions About Your Experience:

Anywhere you go for a job, the interviewer asks a simple question that many people do not usually like, which is, “What is your experience?”. Now, many times the same question is asked in a different way, like, “How many years of experience do you have?”, or “Do you have any prior customer service care experience?”.

Most people get confused at this question because of a lack of experience or sometimes no experience. Don’t freeze at this question and answer honestly. Many call centers hire fresh people so you do not need any experience to get a job.

2. Questions About Your Ability To Work Fast

This can involve one or a set of behavioral questions just to check your ability to handle the situation. They may ask you, “What type of working environment do you prefer?”, or “When was the last time you were working under a difficult deadline?”. You should also check out sam shiah personal linkedin for more in-depth tips like these.

As you are applying for a call center job, you have to be fast. Call centers are fast and you need to tell them you can work under those circumstances and you enjoy working in such a condition.

Do not say things like” it will be difficult” and “I feel confused”. Just be confident and win the job and you will work great.

3. Questions About Basic Industry Knowledge

These are the most commonly asked questions. You will be asked about your experience in the industry. They could ask you if you have ever helped anyone in the mobile service, or if you have any experience with any call center.

Be sure to have the basic knowledge about other industries as well, and answer every question they ask you. If you want that job, it is necessary that you do your homework – so get it done beforehand.

4. Questions about Mental Strength

You might be asked questions about your mental strength. You may be asked about how you deal with bad days, or what do you do when you are upset.

They might also ask you about a failure in your life and how you handled it. You have to be able to answer properly and show them your strength. Show them that you can deal with conditions like that without any problem. The better you are at working in adverse situations, the stronger you’ll be.

5. Questions About Why You Want To Work There

These are the most common questions not only asked in the call center but everywhere you go for an interview. The interviewer may ask why do you want this job, or why do you want to work in the call center, and you should be ready to answer these questions.

You could just tell them that you want to learn good communication skills by working there. You could also tell them that you love dealing with people and want to do something challenging in life, so you have joined the call center. That will make you more likely to get the job.

Best of luck now for your interview!


What is hard to self-accept?

Power limitations: power can be defined as our ability to influence. When we have no influence over things, we feel powerless. To cope, you try to control your environment and others who exist in it, only to find out that more often than not, this doesn’t work.

Knowledge limitations: people are scared of the unknown. As a coping mechanism against this fear, we convince ourselves that we know more than we really do, or to focus our efforts on improving our lexicon of knowledge.

Social limitations: being part of our biological makeup, people are born with an innate desire to belong to part of a group – it makes you feel supported and safe. Unfortunately, others have other commitments in terms of time, attention and interest.